Privacy Policy.

Scope Of This Policy

This Privacy Policy applies to information processed through the Carson Auto Body website and online contact or estimate forms. It does not replace privacy notices or terms that may be provided by insurers, payment providers or other third parties.

Information We May Collect

Depending on how you interact with the website or the shop, information may include:

• name, phone number, email address and other contact information;
• vehicle year, make, model, VIN or other vehicle details when provided;
• descriptions of collision damage or repair needs;
• photos or files you choose to upload;
• insurance company, claim number or other insurance-related details you choose to provide;
• communications you send to the shop;
• technical website information described below.

Website Forms, Photos & Estimate Requests

When you submit a contact or estimate form, the information you enter is transmitted through the website's form provider and may be stored in systems used to manage customer inquiries.

Photos and descriptions submitted online may help the shop understand the general nature of a repair request, but they may not reveal hidden damage and do not replace an in-person vehicle inspection when one is needed.

Information Collected Automatically

When you visit the website, the website host and other service providers may automatically receive technical information such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP address and timestamps.

This information may be used for security, troubleshooting, analytics and website performance.

Cookies & Similar Technologies

The website or third-party services used by the website may use cookies, pixels, local storage or similar technologies to support functionality, remember settings, measure traffic or understand website usage.

Your browser may allow you to block or delete cookies. Some website features may not function as intended if certain cookies are disabled.

How We May Use Information

Information may be used to:

• respond to calls, emails, forms and estimate requests;
• review vehicle and collision information you provide;
• schedule or discuss estimates and repairs;
• communicate about parts, repair status or other service matters;
• coordinate repair-side information connected with an insurance claim;
• operate, secure and improve the website;
• detect spam, fraud, misuse or technical problems;
• comply with legal obligations or protect legitimate business interests.

How Information May Be Shared

Information may be shared with service providers or other parties when reasonably necessary to operate the website, respond to your request or support a repair. This may include website hosting, form systems, email or communications providers, analytics providers, payment or accounting services, parts or repair-related vendors and insurers where applicable.

Carson Auto Body does not state that it sells personal information through this website.

Insurance-Related Information

If you provide insurance or claim information, it may be used to discuss the repair, support estimate or supplement documentation and communicate with the insurer in connection with the repair process.

Insurance companies operate under their own privacy policies and are responsible for their own handling of personal information.

Phone, Email & Text Communications

If you provide a phone number or email address, Carson Auto Body may use that information to respond to your inquiry and communicate about an estimate or repair request.

If a form includes an optional text-message consent, message and data rates may apply depending on your carrier. You can ask the shop to stop non-essential text communications at any time. Consent to receive marketing texts, if separately requested, is not a condition of purchasing repair services.

Data Retention

Information may be retained for as long as reasonably necessary for customer communication, estimates, repair records, warranty support, business administration, legal obligations, fraud prevention or dispute resolution.

Retention periods can vary depending on the type of information and the reason it was collected.

Information Security

Reasonable administrative and technical measures may be used to protect information handled through the website and connected systems. However, no internet transmission, email, online form or storage system can be guaranteed to be completely secure.

Your Choices & Requests

You may contact Carson Auto Body to ask questions about information you submitted through the website or to request correction or deletion where appropriate and permitted by applicable law and legitimate business recordkeeping requirements.

You can also control certain cookies through your browser or device settings.

Children's Privacy

The Carson Auto Body website is intended for a general adult audience seeking vehicle repair services and is not designed to collect personal information from children.

Third-Party Services & Links

The website may use or link to third-party services such as Google Maps, form providers, hosting platforms, analytics services, social networks or review sites. Those third parties control their own privacy practices.

Visiting an external link or interacting with an embedded third-party service may result in information being processed directly by that third party.

Changes To This Policy

This policy may be updated when the website, business practices or service providers change. The “Last updated” date above reflects the most recent version posted on this page.

Privacy Questions

Questions about information submitted through the website can be directed to Carson Auto Body:

• Phone: (775) 297-3366
• Email: [email protected]
• Alternate email: [email protected]
• Address: 2234 S Carson St, Carson City, NV 89701